WHERE WE SHIP
We currently deliver orders to addresses within Australia only.

Unfortunately, at this stage, we do not offer international shipping.

We do not accept pick ups from our warehouse or facility.

SHIPPING COSTS
Shipping charges will vary depending on your location.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

We do not ship to PO Boxes.

ORDER PROCESSING
Orders are generally processed and dispatched within 1–2 business days of being received.

Orders placed on weekends or public holidays will be processed on the next business day.

During particularly busy periods, promotional campaigns or holiday periods, dispatch may take slightly longer. If there is a significant delay, we will do our best to keep you informed.

DELIVERY TIMES
Once your order has been dispatched, delivery times will vary depending on your location and the delivery service used.

As a general guide:

Metro areas: approximately 2–5 business days

Regional areas: approximately 3–7 business days

Remote areas: delivery may take longer

These timeframes are estimates only and are not guaranteed, as delivery times can be affected by the carrier, weather, public holidays and other circumstances outside our control.

TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

You can use the tracking information to follow the progress of your delivery.

If your tracking information indicates that your order has been delivered but you cannot locate it, please check around your property and with other household members or your building reception/neighbours before contacting us.

If you still cannot locate your order, please contact us on 02 9648 4492 or email us at friends@finefettle.com.au and we will assist where possible.